If the death was expected, call the physician who was caring for the deceased person. If unexpected, call emergency services (911). If there are no available doctors or emergency services in your area, you can contact your local coroner’s office. If you’re unsure who to call, call the local coroner’s office or the Chief Coroner of Ontario for guidance.
At this time, you will receive a medical certificate of death (MCOD) detailing the cause of death. If the death occurred at a hospital, you will receive it from a member of staff. If someone dies at home and they’re in palliative care, you’ll be given a yellow folder with instructions on who to call upon death. The doctor or nurse who pronounces then leaves the MCOD with the family.
If someone dies at home unexpectedly, the police should be called and they will contact the coroner. The coroner will pronounce and issue the MCOD.
You can contact our team via phone at 647-424-3408. We answer the phone and respond to email queries 24 hours per day / seven days per week.
If the deceased was an organ or tissue donor, contact the Trillium Gift of Life Network as soon as possible at 1-877-363-8546. Organ and tissue donation will not impact funeral plans, and cremation is still possible.
If it was the deceased’s wish for their body to be donated to science, please contact a School of Anatomy directly. For more information, you may also contact the Office of the Chief Coroner at 1-877-991-9959.
If you’ve chosen Eirene to care for your loved one, we will bring them into our care, carry out a private cremation or aquamation and hand-deliver the remains to you. We help with all required paperwork, provide unlimited proof of death certificates, and include an estate administration tool to close accounts and notify the government. Eirene provides the flexibility to make meaningful, personalized memorial arrangements at a later date.
If your loved one created a will, they may have included funeral wishes to help guide you through the process. If you want to speak to a licensed funeral director about your options, please give us a call.
Registering the death with the Office of the Registrar provides a burial permit and allows you to proceed with the cremation, burial or alkaline hydrolysis. Eirene’s team of licensed funeral directors will oversee the process of registering the death, but if you opt-out of using a funeral service provider, a family member can also register the death in the municipality where the death occurred.
Registering a death requires two documents:
Medical Certificate of Death, a form that the attending doctor or a coroner completes. It outlines the cause of death as discussed in the first section.
Statement of Death, a form that the funeral director and an informant (usually a family member) completes. It includes personal information about the deceased, such as family history, age at death and place of death.
After someone has died, it’s best to check if the deceased has a will. A will is a legal
document that sets out who will inherit property, possessions and other personal items. A copy could be in their home, safety deposit box, online or with their lawyer.
To find out if a will has been filed, you can contact the estates division of the local Ontario
court in the community where the deceased lived.
Before you can distribute assets to beneficiaries, you may need to apply for probate. Have an estate to settle? As an Eirene Cremations customer, you can book your free consultation to learn the best path forward with our partner ClearEstate.
You may need to notify certain organizations or levels of government when a loved one dies, to access or cancel certain services and/or benefits. In an effort to provide continued support to our families, the Eirene package includes access to the Closing Affairs Connected website. This widely used guide for executors and administrators will give you detailed instructions on completing the tasks associated with closing an estate, with or without a will.
Contact information is provided for all relevant government agencies
Form letters are provided for all necessary functions. They will fill out essential letters, send them to the executor for signature, and deliver to the relevant agencies and businesses
Notify the credit bureaus of the death on your behalf and provide you with a confirmation certificate
Provide access to customer support by phone or email to help with any issues
File an Income tax form on behalf of the deceased person
inform the person’s banks and financial institutions of the death
Contact the Family Responsibility Office if the deceased paid child or spousal support
Grief is a natural and universal process. Far from being negative, grieving is the way we heal. It takes time and effort. We love, and so we grieve. Eirene has partnered with BetterHelp to provide emotional support to families who have lost a loved one.
You can contact our team via phone at 647-424-3408. We answer the phone and respond to email queries 24 hours per day / seven days per week.